Why does uploading or making my card fail?

Occasionally, you may see a notice that your photo upload failed or that your card wasn't created. If so, the first thing to do is to try a different browser.

 

Some possible reasons:

• If the photo was too small, the notice will tell you. Images smaller than 64KB are too small. We also don't accept TIFF, GIF or obscure image formats.
• Sometimes an unusual character might cause a failure.

If you are having trouble uploading a photo or message, please contact us for support and we will be in touch as soon as possible. The more information you can provide about the steps you took to upload a card, the more quickly we'll be able to diagnose and resolve your issue.